Make a claim

When something happens and you need to make a claim on your insurance policy, rest assured Ian Berry Insurance, together with the insurer, Allianz, are here to help in your moment of need.

Don’t worry. We’ll help you all the way.

Below are some easy steps to make your claim process as quick as possible and who to contact based on the type of policy that you have.

You can always talk to one of Ian Berry’s insurance experts — phone 1300 292 100 and speak to a real person! We’ll point you in the right direction with your claim.

Make a claim

  • Motor
  • Home and Contents
  • Landlord
  • Contents Insurance for Renters
  • Caravan and Trailer
  • Travel

How to lodge a Car Insurance claim

Online or over the phone, any time

A convenient way to lodge a Car Insurance claim is via the online claims form

All you need to do is complete the online claims form and a friendly claims consultant will contact you as soon as possible.

  • Secure form
  • No phone queues
  • Immediate confirmation number for your reference

You can also call 1300 555 030 and a consultant will help you commence the claims process.

What do I do if I need to make a Home and Contents Insurance claim?

It’s important to…

Do what you reasonably can to prevent any further loss, damage or liability. Tell the police as soon as reasonably possible about any malicious damage, theft, attempted theft, burglary or loss of insured property.

Over the phone

Contact the Claims Call Centre on 1300 555 030 and advise the Claims Consultant of what has happened. The Claims Consultant will help you through the Home and Contents Insurance claims process.

In order to be sure that you are covered under this policy you should always contact Allianz for approval before you incur expenses you wish to claim. If you do not, Allianz will pay for expenses incurred to the amount Allianz would have authorised had you asked Allianz first.

What do I do if I need to make a Landlord Insurance claim?

It’s important to…

Do what you reasonably can to prevent any further loss, damage or liability. Tell the police as soon as reasonably possible about any malicious damage, theft, attempted theft, burglary or loss of insured property.

Over the phone

Contact the Claims Call Centre on 1300 555 030 and advise the Claims Consultant of what has happened. The Claims Consultant will help you through the Landlord Insurance claims process.

In order to be sure that you are covered under this policy you should always contact Allianz for approval before you incur expenses you wish to claim. If you do not, Allianz will pay for expenses incurred to the amount Allianz would have authorised had you asked Allianz first.

What do I do if I need to make a Renters Insurance claim?

It’s important to…

Do what you reasonably can to prevent any further loss, damage or liability. Tell the police as soon as reasonably possible about any malicious damage, theft, attempted theft, burglary or loss of insured property.

Over the phone

Contact the Claims Call Centre on 1300 555 030 and advise the Claims Consultant of what has happened. The Claims Consultant will help you through the Renters Insurance claims process.

In order to be sure that you are covered under this policy you should always contact Allianz for approval before you incur expenses you wish to claim. If you do not, Allianz will pay for expenses incurred to the amount Allianz would have authorised had you asked Allianz first.

How to lodge a Caravan and Trailer Insurance claim

Lodge your claim 24/7 using the online claims form or call 1300 555 030 for claims service.

How to lodge a Travel Insurance claim

To make a new claim or to check the status of an existing claim, head to the claims portal or call us on 1800 011 060.

 

24/7 emergency assistance

Call emergency services immediately if your condition is life threatening.

Call us as soon as you can on:
+61 7 3305 7499 (overseas)
1800 010 075 (within Australia)

Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.

 

Get in touch

To experience our local customer service where you speak to a real South Australian insurance expert every time, please get in contact with us!

Talk to an insurance expert

Contact 1300 292 100 and speak to a real person!

Visit an insurance expert

You can find us at your local Police Credit Union branch.

Looking for a quick quote?

Fill in our online form or call 1300 292 100.

Need to make a claim?

Visit our claims page for more information.

Request a call back

Fill out the form below and a member of our service team will contact you at a time that’s convenient for you.